We accept returns/exchange requests in 10 days of from the date of delivery.
The item(s) must remain original condition and with original packaging/tags (if any). For refunds, we will issue you an immediate refund of the value of your returned goods minus 15% re-stocking fee upon receiving the returned item(s). The shipping related fee (shipping, insurance, singnature confirmation) will not be returned.
Exchange: for the exchange request regarding to quality issue, we will exchange for you with same product only, unless the item is not in stock any more. If it is a non-quality-related exchange request, it is considered to be return and re-purchase. That is, we refund you for the items you returned and you make another purchase from our store.
The customer will be responsible for shipping their items back to us for refund or exchange. For quality issue exchange, we shall be responsible for re-shipping exchange items back to you. We will NOT be responsible for lost shipment of returned items. And if the returned item is damaged during shipping, we will NOT exchange or refund and email you the photo of the damaged item as proof. It's highly recommended that you insure your package or choose shipping options that allow you track the package.
If you received wrong item(s), we will send you pre-paid shipping label if we require the item(s) back.
If the purchase is free shipping, we only deduct the shipping cost from your refund total when the complete order was returned. So if you completely returned a $50 order which you had chosen free shipping, your refund total will be $50 minus $7.50 ($50 x 15% re-stocking fee), and minus the actualy shipping we paid.
If you have any questions regarding shipping policy, please contact us.
